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Introduction
We deeply respect the privacy rights of our customers and recognise the significance of protecting the personal information you share with us. At London Heathrow Transfers, we are committed to safeguarding your privacy through transparent practices that dictate how we collect, store, and utilise your data.
This Privacy Policy is designed to inform you about our data handling practices. By using our services and visiting our website at London Heathrow Transfers Website, you are accepting and consenting to the practices described in this Privacy Policy and our Terms and Conditions. Our commitment ensures that your experience with us is not only enjoyable but also complies with high standards of data protection and privacy.
Information Collection
What We Collect:
We collect essential personal information such as your name, email address, telephone numbers, trips taken, and residential addresses to process and manage your bookings effectively. For payment purposes, we also collect your credit/debit card information, which is securely processed by our Payment Service Providers.
How We Collect:
We gather information through several channels, including our website forms, direct phone calls, and emails. This data collection is crucial for providing our services and enhancing your experience with us.
Use of Personal Information
We use the information collected primarily to facilitate your bookings, provide customer service, and manage your account. Additionally, your information helps us to:
- Process payments and complete transactions.
- Communicate important information regarding your bookings and our services.
- Improve our services and website through customer feedback and usage patterns.
Cookies and Tracking Technologies
Our website utilises cookies to enhance functionality and user experience. These cookies are small files placed on your device that help us understand how you interact with our site and enable personalised features like remembering your preferences and previous bookings.
Types of Cookies We Use:
- Functional Cookies: These are essential for the smooth operation of our website, allowing you to navigate and use our features such as booking and accessing your account.
- Analytical Cookies: We use these to analyse how our customers use the website, which helps us to improve both the site functionality and your booking experience.
- Preference Cookies: These cookies help remember your settings and preferences, such as language and location, to enhance your future visits.
You can manage your cookie settings through your browser if you prefer to block or delete them, although this may affect your ability to use certain features of our site.
Sharing and Disclosure of Information
We share your information with third-party service providers to the extent necessary to fulfill your bookings. These providers are contractually obliged to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements:
We may also disclose your information if required by law, such as in response to a court order or a request from a regulatory authority.
Data Security
We are committed to ensuring the security of your personal information. We use appropriate technical and organisational measures, including encryption and secure server environments, to protect your data from unauthorised access, disclosure, alteration, or destruction.
Your Rights
You have the right to access, correct, or request the deletion of your personal data held by us. You can exercise these rights at any time by contacting our customer service.
Children’s Privacy
We do not knowingly collect personal information from children under the age of 16 without the consent of a parent or guardian.
Changes to the Privacy Policy
This policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or by direct communication.
Additional Compliance
We adhere to the guidelines and regulations set forth by Transport For London (TFL). More details about TFL’s privacy practices can be found here.
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For any questions or concerns about our privacy practices or this Privacy Policy, please contact us at info@londonheathrowtransfers.co.uk or call 0044 07900600672.
Governing Law
This policy is governed by the laws of the United Kingdom, and any disputes related to this policy will be resolved under UK law.